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My support for CBC America CCTV Equipment

Digital Video Recorders (DVRs)

Frequently Asked Questions About Digital Video Recorders (DVRs)

The Digital Video Recorder (DVR) has replaced the VCR due to its capability to record video while viewing play back or burning an avi for archive. Also the DVR has the capability of viewing and archiving remotly, whether on the local network or over the Internet.

 


General Info.

 


Digimaster 120 Series - DR4N, DR8N, & DR16N
Q. Where can I get copies of the DVR documentation sheet?
A.

You can either find the link on the Digimaster page by selecting the Digimaster link above or select Download Digimaster Setup Documentation Sheet here.


Q. After the cameras are installed and running, how to setup the DVR for the first time?
A.

- Plug the network cable into the rear of the DVR.
- Plug the DVR in to a UPS (battery backup) or a good surge protector.
- Connect a monitor to either one or more of the VGA, Composite (BNC), S-video outputs.
- Turn the DVR on. Notice Hard Disk Drive size and the recognized DVD-RW, if instatalled.
- Set the time and time zone.
     • Press the Setup button, press Enter, Enter password (default is 1234), press Enter,
     • Go down to System, press Enter, press Enter again to edit Time and Date page.
     • Use arrow bottons to move the green box to the field to edit, press Enter and the box turn yellow.
     • Use up and down arrows to change values, press Enter to save changes and to get back to the green box to move to the next field to edit.
     • Go down to Apply and press Enter. Then press Exit/Return/Cansel until you are back to main screen accpting yes to save changes.
- Setup the network settings.
     • Press the Setup button, press Enter, Enter password (default is 1234), press Enter,
     • Go down to System, press Enter, press the down arrow once, press Enter to edit the Network page.
     • Uncheck DHCP. (Note: If you have a DHCP server, like a DSL router, Network setting will be prefilled for you, otherwise your IP address will be 127.0.0.1)
     • Set your IP address. I recomend setting the last number to 20 or the next available. i.e. 192.168.1.20. To check for availability go to a PC, select Start then select RUN. Type "cmd" and press Enter. in the black command prompt screen, type "ping 192.168.1.20" and press Enter. If you get No Reply, you're good to use that address.
     • If you are not using a DHCP server you will need to enter the subnet mask, Gateway, and primary and secondary DNS addresses.
     • Go down to Apply, press Enter, and select OK to reboot.
- Setup the Record on motion settings, if necessary.
     • Press the Setup button, Press the down arrow to Record Menu, press Enter, Enter password (default is 1234), press Enter,
     • Go down once to Motion Timer record, press Enter, press the right arrow to schedule, press Enter three times until the yellow box select Hour one of Camera Channel one. Press the Left arrow once and then the Up arrow once. All cameras for all hours is now suraounded in the large yellow box. Press Enter to bring up options dialog box. Depending on you firmware, the pressing Enter will either .


Q. How to Design your new network or add to your existing Network?
A.

First see what already exists. Do you have a Modem, a and Router, and a PC already connecter together? Then go to the PC and select Start then select Run for XP or select the Search bar for Vista and type "cmd" and press . In the black command window that pops up, type "ipconfig" and press . Look for IP Address, Subnet Mask, & Default Gateway. For example:

IP Address. . . . . . . . . . . . : 192.168.1.103 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1. DNS Servers . . . . . . . . . . . : 166.102.165.11 68.87.68.162 166.102.165.13


Q. How to setup DVR DDNS when DVR is directly connecter to the modem?
A.

The Remote Desktop Client software is available for 32-bit Windows platforms: Windows 95, Windows 98 and Windows 98 Second Edition, Windows Me, and Windows 2000. There are several ways to get it:

You can download it.

Microsoft Update will host new versions of the client software, when available.

Get it off any Windows XP CD. Let the autorun program start and then select Perform additional tasks. Choose the option to install the Remote Desktop Connection.


Q. How to setup DDNS using DYNDNS.com on your router for Dynamic Internet IP addresses?
A.

If you're running Windows XP Service Pack 2 (SP2) and you enable Remote Desktop, Windows Firewall will be automatically configured to allow Remote Desktop connections to your computer.

Tip If you or someone else has configured Windows Firewall to allow no exceptions, Remote Desktop will not work. To allow exceptions in Windows Firewall, in the control panel open the Security Center, click Windows Firewall and clear the check box next to Don't allow exceptions.

If you're using the Internet Connection Firewall on Windows XP SP 1 or earlier, in the Network Connections window, right-click the connection through which you will use Remote Desktop, and then click Properties. Click the Advanced tab, and then select the checkbox for Protect my computer and network by limiting or preventing access to this computer from the Internet. Click the Settings button. In the Services list, select the checkbox for Remote Desktop.


Q. Is Remote Assistance the same thing as Remote Desktop?
A.

No, it isn't. Remote Assistance uses Remote Desktop technology to allow an expert to provide assistance to a novice user on a computer running Windows XP. Get more information about Remote Assistance.


Q. The local computer screen locks when a user is connected remotely. How can I get more than one connection to a computer running Windows XP Professional?
A.

If you want to have more than one person simultaneously use a computer running Windows XP Professional, you could try Remote Assistance for collaboration and support scenarios. Windows 2000 Server with Terminal Services allows multiple users, as will Windows Server 2003, when it becomes available.


Q. How to setup DDNS on a Linksys series Modem-Router?
A.

No, a terminal server license server is not required for Remote Desktop. Remote Desktop is designed for a single user, local or remote.


Q. How to setup DDNS on a Netopia 2200 or 3300 series Modem-Router?
A.

Remote Desktop in Windows XP Professional uses Remote Desktop Protocol (RDP) 5.1. Some of the new features added to RDP 5.1 are support for 24-bit color, audio redirection, smart card redirection, COM port redirection, local network printer redirection and disk drive redirection. Additionally, RDP 5.1 has better compression, improved performance, and virtual channel compression.


Q. How to set a Modem-Router to bridge-mode?
A.

Yes, the Remote Desktop Connection client supports Remote Desktop Protocol 5.1. The client is backwards compatible with Windows 2000 and Windows NT 4.0 Terminal Server Edition. When using the client against older servers, you will get the features of the older protocol.


Q. How to Setup Remote Agent for Local Access?
A.

The Remote Desktop Connection software can not be run on Windows for Workgroups or Windows 3.11. The last terminal server clients for these versions of Windows shipped on the Windows 2000 Server CD. To connect to a Windows Terminal Server from other platforms, you will need a third-party solution.


Q. Why don't MIDI files play over Remote Desktop?
A.

This is a known issue. MIDI files are not currently supported over Remote Desktop.


Q. How to setup multiple DVR’s for viewing all cameras at the same site?
A.

port 3389 is the only port you need to open. Windows will attempt to stream sound through User Datagram Protocol (UDP) first. If no port is available for UDP, sound will stream through a virtual channel in Remote Desktop Protocol, which uses port 3389.


Q. How to View multiple DVR’s in Remote Agent?
A.

In the Computer field in the Remote Desktop Client connection dialog, specify the port in either of the following ways:

Computer name, colon, port number

Example: TSComputer: 22229

IP address, colon, port number

Example: 192.168.1.1: 22229


Q. How to upgrade firmware?
A.

The Remote Desktop Web Connection is the Remote Desktop Connection client packaged as an ActiveX® control that can be embedded in a Web page to provide access to a Terminal Server or a computer running Windows XP Professional with Remote Desktop enabled.


Q. How Do I install a non-warrantee HDD?
A.

On the server side, you need Internet Information Server 4.0 or later. Windows XP Professional comes with Internet Information Server 5.1 out of the box.

On the client side, it will only run on the Windows 9x, Windows Millenium Edition (Windows Me), Windows NT (Intel only), and Windows 2000 operating systems using Internet Explorer 4 or later. It is not supported on any other platform.


Q. How to set up email notification for Text-Messaging to my phone?
A.

Yes. The Remote Desktop Web Connection supports the same features that the Remote Desktop Connection supports.


Q. How to check how many days have been recorded and if it is recording?
A.

Yes. The Remote Desktop Web Connection supports the same features that the Remote Desktop Connection supports.


Q. How to setup to record on motion?
A.

Yes. The Remote Desktop Web Connection supports the same features that the Remote Desktop Connection supports.


Q. How to change passwords?
A.

Yes. The Remote Desktop Web Connection supports the same features that the Remote Desktop Connection supports.


Q. How to use, configure, and playback sound?
A.

Yes. The Remote Desktop Web Connection supports the same features that the Remote Desktop Connection supports.


Q. How to use digital zoom?
A.

Yes. The Remote Desktop Web Connection supports the same features that the Remote Desktop Connection supports.


Q. How to burn and view AVI video archive files to a CD/DVD/USB Flash Drive on the DVR?
A.

Yes. The Remote Desktop Web Connection supports the same features that the Remote Desktop Connection supports.


Q. How to set up a PTZ camera?
A.

Yes. The Remote Desktop Web Connection supports the same features that the Remote Desktop Connection supports.


Q. How do I set the recording to D1?
A.

Yes. The Remote Desktop Web Connection supports the same features that the Remote Desktop Connection supports.


Q. What does the 99% mean on the status bar?
A.

Yes. The Remote Desktop Web Connection supports the same features that the Remote Desktop Connection supports.


Q. The remote control stopped working?
A.

Yes. The Remote Desktop Web Connection supports the same features that the Remote Desktop Connection supports.


Q. What are some Common troubleshooting procedures?
A.

Yes. The Remote Desktop Web Connection supports the same features that the Remote Desktop Connection supports.


Q. When do you need Ground Loop Isolators? Bad or dull video?
A.

Yes. The Remote Desktop Web Connection supports the same features that the Remote Desktop Connection supports.


Q. What to do if system settings and/or video just got all fouled up?
A.

Yes. The Remote Desktop Web Connection supports the same features that the Remote Desktop Connection supports.


Q.
A.
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